FAQs

How soon can I be seen?

Appointments are usually available within five working days.

How many treatments am I likely to require?

This varies enormously and can only be estimated after your first assessment and following discussion with you about your goals and wishes. We are always happy to offer one-off advice sessions.

What will happen on my first visit?

All of our Physiotherapists will ask for a history of your current condition and symptoms, and about any other medical problems that you currently have, or have had in the past, as these may be relevant. You will also be asked about your personal goals and expectations of treatment, the things you would like to achieve with us, where possible.

Next you will be examined. This may involve general observation through to specific analysis of a region causing you problems. You will always be informed and your consent asked throughout the assessment and ongoing treatments. Children must be accompanied by an adult at all times. If the cause of your symptoms can be ascertained straight away, your diagnosis and prognosis will be explained to you and treatment started, if you are happy to proceed. Treatment is rarely done in isolation and where possible we give you the opportunity to help yourself with exercise, posture etc. Please ask questions at any time.

Do I need to be referred by a doctor?

No, but if you have medical insurance and wish to make a claim for your treatment, it is likely that your Insurers will ask for a doctor’s referral. Please check by phoning your insurance company help line. We will need your Insurance Policy Number and Authorisation / Claim Number. A letter will normally be sent to the person who referred you and also your GP.

Do I need to bring anything with me?

Not usually, but some things can be useful. If for instance if you are having problems with a specific piece of equipment or type of brace, orthosis or shoe-wear, please bring it to the session. If you have relevant x-rays, reports or scan results, they may be useful in assessing your condition.

What do I wear?

Your normal day clothes will be fine, although if part of your treatment or rehabilitation involves exercising, you may be more comfortable in sports or loose clothing. You will be asked to undress as appropriate to the assessment required.

Do I need someone to drive me home?

If you were fit enough to drive to us, you should be at least as fit to drive home. The only exception is if you have had a particular reaction to a certain treatment or specific body region before. Please discuss this in advance with your therapist.